BENEFITS INTERVIEWS: BE ACCOMPANIED
You have the right to be accompanied to benefits interviews!
You have the right to be accompanied to interviews at the Jobcentre and all DWP offices – and that's official!
The DWP state "Customers have the right to ask a representative to help them conduct their business with DWP..." . This is detailed in the OFFICIAL DWP "WORKING WITH REPRESENTATIVES GUIDANCE" Sept 2015
A top official writing on behalf of the Chief Executive of Jobcentre Plus for the United Kingdom has stated:
“On the matter of accompanied interviews....Mr McGonigle and his predecessor Bill Wilson have written to Edinburgh Claimants about this and made clear the position for interviews conducted on Jobcentre plus premises. We accept that there will always be times when customers attending our premises feel the need to be accompanied by a friend or advice worker and we will always try to accommodate this where possible.” ( Letter copied to Edinburgh Claimants from Matthew Nicholas, Employers and Stakeholders Director Jobcentre Plus, on behalf of the Chief Executive Darra Singh, letter dated 15 February 2010. Mr McGonigle and Mr Wilson are the current and previous Jobcentreplus District Managers for Edinburgh, Lothians and Borders)